Access Statement & Terms & Conditions

Arrival & Car Parking Facilities

• We have Car Parking located at the front and rear of the hotel

• Two Disabled spaces located behind the hotel with lift access into reception and one at the front of the hotel

• Outside the front of the hotel has a dropped kerb where you can unload and assistance can be given if required

  Main Entrance & Reception

• The entrance to the hotel has a flat surface with handrails either side

• Porters are available to offer assistance with luggage

• A hearing loop system is located in reception

• The main entrance and reception is all located on the ground floor, a lift is available to all floors

 Public Areas – Hall, Stairs, Landing, Corridors etc

•Lift is available to all floor, alternatively there are 17 steps to our 1st floor and an additional 17 steps to the 2nd floor

• We have rooms located on the lower ground floor which the lift does not go to. Rooms 1 to 6   have 7 steps down with a handrail; rooms 7 to 11 have 3 steps down but no handrail a ramp can be put down for easy access 

• To access the Leisure Club you have to go down 20 steps however you can use the lift to the lower ground floor and access the Leisure club via the fire exit

• We have clear signage in the hotel and the buttons in the lift have Braille on them

• All public facilities are located on the ground floor 

• There are public toilets including disabled toilets, located on the ground floor

 We have an outdoor pool area which has 8 steps leading down to the terrace area and a further 10 steps down to the swimming pool itself

 Restaurant| Bar Area | Function Rooms

• Cunarder Restaurant is located on the ground floor with a flat entrance

• The Conservatory has 3 steps down with handrails we can place a ramp for easy access

• Allergies and special dietary requirements are catered for; please do let reception know in advance

 We have disabled access to the Mauretania function room which has a disabled toilet 

Please inform staff at time of booking if you or a guest has special requirements.  

For Further information on our Terms of Business ‘ please contact our General Manager by post ;

The Riviera Hotel | Burnany Rd| Alum Chine| Bourenmouth| Dorset | BH4 8JF